Privacy Policy

Information We Collect

Depending on how you interact with Swingstra, we may collect information such as your name, email address, telephone number, delivery address, delivery instructions, order details and information you provide when contacting us.

How We Collect Information

We generally collect personal information directly from you, including when you submit our contact form, place an order, communicate with us by email or otherwise provide information to Swingstra.

How We Use Your Information

We may use personal information to respond to enquiries, process and manage orders, arrange delivery, provide customer service, communicate about an order, resolve product or delivery concerns, maintain appropriate business records and operate and improve our website and services.

Payments

Payments may be processed through third-party payment service providers such as PayPal. Payment providers may collect and process payment information in accordance with their own privacy policies and terms. Swingstra does not need to receive your complete card details when payment details are entered directly into a third-party payment service.

Service Providers

We may provide information to service providers where reasonably necessary to operate our business or fulfil your order. This may include payment providers, delivery and freight providers, website hosting and technology providers, and email or communication services.

We do not sell your personal information.

Website Information

Like many websites, our website and the services supporting it may process technical information necessary for website operation, security and performance. This may include information such as browser or device information, IP address and website request information.

Protecting Your Information

Swingstra takes reasonable steps appropriate to our business and systems to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet-based system can, however, be guaranteed to be completely secure.

Access & Correction

If you would like to ask about personal information Swingstra holds about you, or request that inaccurate information be corrected, please contact us using the details below. We may need to verify your identity before providing or changing personal information.

Privacy Questions or Concerns

If you have a question or concern about how Swingstra handles your personal information, please contact us. We will review your enquiry or concern and respond as reasonably appropriate.

Changes to This Policy

We may update this Privacy Policy when our business, website, services or information-handling practices change. The current version will be published on this page.